Frequently Asked Questions
Frequently Asked Questions
If you don't find the answers to your questions in our FAQ, give us a call at 1-888-836-7274 to speak with our customer service, we would be happy to help!
Click here to learn about the Competitive Advantage of Cleantie.
All customers are professionally onboard onto Cleantie. We understand that getting started with a new platfrom can be a major task, and we want to ensure a smooth transition for you and your business.To provide you with dedicated support and guidance during the onboarding process, we have introduced an onetime onboarding fee. This fee covers a range of services, including:1:1 Guidance: Our team will work closely with you to assist in setting up your price list, ensuring that your products and services are correctly priced and aligned with your business goals. Setup and Installation of Device Drivers for Invoice, Tag or and Label printers, scale , scanner, and cash drawer etc. Employee Setup: We will guide you through the process of adding and setting up employees within our system, ensuring that everyone has the necessary access and permissions to perform their roles effectively. Importing Customer List: If you have an existing customer list, we will help you import it into our system, ensuring a seamless transition and continuity of customer relationships. Setup Credit Card Processing and Laundry Card: We will handle the setup of credit card processing systems and laundry card for your business. This includes integrating and configuring the necessary Clover hardware, software, and merchant accounts required for processing payments.
Setup your delivery routes, Cleantie customer app, and Shipday Dispatcher/Driver App, etc
By investing in this onetime onboarding fee, you will benefit from personalized support and expertise tailored to your specific needs. We are committed to ensuring that you maximize the value of our services right from the start.
Save money by choosing our annual plan, you can waive the onboarding fee completely. As a special bonus, we are offering one month of free subscription when you opt for the annual plan.
Click here to schedule an appointment or see a Cleantie demo
By investing in this onetime onboarding fee, you will benefit from personalized support and expertise tailored to your specific needs. We are committed to ensuring that you maximize the value of our services right from the start.
Save money by choosing our annual plan, you can waive the onboarding fee completely. As a special bonus, we are offering one month of free subscription when you opt for the annual plan.
Click here to schedule an appointment or see a Cleantie demo
Premium Plan is best suited for small operations with no Pickup & Delivery option. Includes 500 transactions per month, a single price list, and unlimited customers. Unlimited online support is included. Pricing is per location.
Note: Integrated credit card processing and laundry card integrations are not included in the Premium Plan.
Note: Integrated credit card processing and laundry card integrations are not included in the Premium Plan.
Cleantie’s Professional Plan includes everything in the Premium Plan, with unlimited transactions and price lists, plus integrated credit card processing and laundry card system integration. This plan is ideal for mid-size operations that require advanced payment and automation features. Pickup and Delivery features are not included in this plan.
Cleantie’s Enterprise Plan includes everything in the Professional Plan, plus the Cleantie Customer App, Driver App, and Dispatcher App. The free Cleantie Customer App allows your customers to request on-demand pickup and delivery directly from their mobile devices. The Cleantie Driver App provides a complete route planning system with optimization technology to help reduce drive time and mileage. Combined with the Cleantie Dispatcher App, you can lower operating costs, improve delivery efficiency, and enhance customer service. This plan includes up to two stations. Each additional station is available for $35 per month.
Absolutely. It only takes a few minutes to get up and running. You can import your price list using our simple price list template designed for Dry Cleaners, Alteration, Shoe Repair or laundromat operations. Or enter your own price list using our simple intuit interface. Cleantie also provides a template file that you can use as a guide to creating your own customer list to import into your Cleantie database. Click here to view our Quick Setup Guide
The Monthly Plan is offered without a fixed-term commitment and may be cancelled at any time upon providing at least 30 days’ prior written notice.
The Annual Plan requires a minimum 12-month commitment and may not be cancelled prior to the end of the term, except as expressly set forth below.
To cancel, you must submit a written cancellation request via email to support@cleantie.com. The request must include your account details and will be processed in accordance with the applicable notice period.
If you wish to convert from an Annual Plan to a Monthly Plan, you must provide written notice at least 30 days prior to the expiration of the annual term. Upon such conversion, any onboarding fees previously waived under the Annual Plan will become immediately due and payable.
Cancellation Policy
- The Annual Plan cannot be terminated prior to the completion of the 12-month term. Cancellation will only take effect upon expiration of the term, provided that at least 30 days’ prior written notice has been received.
- The Monthly Plan may be cancelled at any time with 30 days’ prior written notice.
- No refunds, credits, or prorated adjustments will be issued for early termination, unused time, or partial billing periods under any plan.
Refund Policy
All fees, including but not limited to subscription fees, onboarding fees, setup fees, and any related charges, are non-refundable once services have been activated, provisioned, or access has been granted.
By subscribing to Cleantie services, the customer acknowledges and agrees that all payments are final and that no refunds will be issued under any circumstances, except where required by applicable law.
Access and manage your Cleantie from your computer, laptop, tablet, or smartphone anytime you choose.
We require a credit card on file to configure your billing account and issue the free trial; however, no charges will be applied until the end of your 14-day trial period, or unless the plan is canceled. Please note we will charge the card up to $1 to verify that this card is available for online payments. The charge will be refunded upon successful authentication.
The trial ends as soon as onbaording is initiated by our support team.
Your subscription will commence under the following conditions:
Onboarding Start: If you've already started the onboarding process, your subscription will begin from the date of onboarding initiation. This means that the countdown to your subscription period has already begun.
14-Day Trial Period: If you haven't yet started the onboarding process, your subscription will automatically activate after a 14-day trial period. During this trial period, you'll have the opportunity to explore our platform. If you decide to continue with the subscription, no action is required from your end, and your subscription will begin automatically after the trial period ends.
Cancellation Policy: If, for any reason, you choose to cancel your subscription during the trial period, you can do so without incurring any charges. Send your cancellation request via email to support@cleantie.com. Please include your account details and the reason for cancellation in your email for prompt processing. However, please note that if you do not cancel before the end of the trial period, your subscription will automatically start, and you will be billed accordingly.
Onboarding Start: If you've already started the onboarding process, your subscription will begin from the date of onboarding initiation. This means that the countdown to your subscription period has already begun.
14-Day Trial Period: If you haven't yet started the onboarding process, your subscription will automatically activate after a 14-day trial period. During this trial period, you'll have the opportunity to explore our platform. If you decide to continue with the subscription, no action is required from your end, and your subscription will begin automatically after the trial period ends.
Cancellation Policy: If, for any reason, you choose to cancel your subscription during the trial period, you can do so without incurring any charges. Send your cancellation request via email to support@cleantie.com. Please include your account details and the reason for cancellation in your email for prompt processing. However, please note that if you do not cancel before the end of the trial period, your subscription will automatically start, and you will be billed accordingly.
Absolutely! You can upgrade or downgrade your subscription plan that suits your needs from within the dashboard at any time, or contact our sales team.
Cleantie processes Credit Cards through Clover for Card Present or Card On File transactions. Let your customers pay how they want to pay. Dip or tap; credit or debit, Apple Pay, Google Pay, WeChat Pay, Alipay and more. Clover Flex , and Clover Minie Payments are the easiest way to support Apple Pay, Google Pay, which enables friction-less credit card payments and eliminates the need to manually type card or shipping details. Your customers authorize payments through biometrics such as Apple's Face ID.
Click here for additional information on credit card Payment processing
Click here to see Cleantie on Clover App Market
Click here for additional information on credit card Payment processing
Click here to see Cleantie on Clover App Market
Free Cleantie customer app is North America’s fastest-growing — Dry Cleaning, and Laundry App, that uses the latest technology to make your life easier. Cleantie app is offered to our business partners who signed up for exclusive territory. Customers can review store details, delivery schedules, ratings, and prices. Cleantie+ app is like your own app, that is downloaded by your customer, customer must search your business name or phone number to signup.
Absolutely! Provide a more personalized experience for your customers by having your own brand customer app. Increase brand awareness with a personalized look and feel. The perfect way to present your brand and stand out from the crowd. Your branded App is based on Cleantie and powered by Cleantie engine. The process includes plan, design, testing, deployment, and submission to Apple Store and Google Play. The process takes 8 to 10 weeks and the cost is $3950.00.
Click here to place the order for your brand customer app.
Click here to see American Mega Laundromat App.
Click here to see Ashford Cleaners branded App.
Click here to place the order for your brand customer app.
Absolutely! Allow your customers to get the best, the most convenient, high-quality pickup and delivery experience by using your own website subdomain. The process takes 3 to 5 weeks, including development, testing, deployment, and hosting on Google Firebase. The app will be deployed on your your own website subdomain e.g app.ashfordcleaners.com, the cost is $2450
Click here to see our beautiful, modern web app.
Click here to see our beautiful, modern web app.
Absolutely! Provide a more personalized experience for your customers by having your own website with integrated Cleantie pickup & delivery app. Increase brand awareness with a personalized look and feel. The perfect way to present your brand and stand out from the crowd. Your brand website is powered by Cleantie engine and is based on our following templates. Allow your customers to get the best, the most convenient, high-quality pickup and delivery experience by using Web or Mobile app. The process takes 4 to 6 weeks, including development, testing, deployment, and hosting. For pricing please visit our marketing page
Click here to see our beautiful, modern design sample website.
Click here to see our beautiful, modern design sample website.
Click here to see our beautiful, modern design sample website.
SMS pricing is based on the destination and type of message you're sending. Our pay-as-you-go pricing gives you a fair price. We negotiate the best rates possible with our providers and then bill you only for your usage at cost (no markup). Cleantie uses the Twilio platform, which has one of the most reliable and redundant telecommunications infrastructures. The cost is 5 cents per text message, with no hidden fees. Pricing includes carrier and SMS costs across all mobile service providers. A minimum charge of $5 per month applies, or actual usage; whichever is higher.
This pricing applies to North America; rates may be higher for other regions depending on carrier costs.
This pricing applies to North America; rates may be higher for other regions depending on carrier costs.
Email marketing continues to be one of the most effective and cost-efficient ways for businesses to engage with their customers, drive sales, and build brand loyalty. Cleantie recommends SendGrid the leader in email marketing to send marketing emails. Boost your ROI with the industry-leading email marketing platform. Take your email marketing to the next level. Deliver your next big campaign and drive sales in less time with Cleantie. Integrating promotional coupons into your email marketing campaigns can be a game-changer for driving engagement and conversions. By automating this process, you can streamline campaign management, save time, and ensure a consistent user experience across your emails.
Clenatie works across PC, Mac, iOS, Google Chrome, or Andriod Devices.
The following description shows the minimum and recommended hardware requirements.
Windows 11 with 8 GB RAM
Mac, iOS, Google Chrome, or Andriod Devices
Epson TMT88V, TM20 II Printer or Any Thermal Printer for Invoice Printing
Star Micronics MCP30, mC-Print3, Thermal, 3", CloudPRNT
Epson TMU220 Printer for Tag Printing
Epson Compatible Cash Drawer
Any Touch Screen Monitor
Clover Flex, or Clover Mini Terminal to process CC
Any Scanner
USB HID-compliant weight scale
Fairbanks Flat Top Parcel Shipping Scale is recommended
Please note invoice printing on iPad or Android tablet is now supported using Star Cloud Printer.
To use scale, dymo label printer and tag printer, Windows 11 is required.
Cleantie offers the recommended hardware to ensure customers receive the necessary hardware needed to use our system.
Click here to see our POS hardware prices.
Please note invoice printing on iPad or Android tablet is now supported using Star Cloud Printer.
To use scale, dymo label printer and tag printer, Windows 11 is required.
Cleantie offers the recommended hardware to ensure customers receive the necessary hardware needed to use our system.
Click here to see our POS hardware prices.
